bat365's Privacy Policy

Welcome to bat365. This Privacy Policy ("Policy") describes how bat365 ("we", "us", "Platform") collects, processes, stores, and protects the personal information of users of our website and services. By using this Platform, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.

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The key terms used in this Privacy Policy have the following meanings:

• Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, address, email, phone number, national identity card number, financial transaction details, and so on.
• Processing: Any operation performed on data — including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, or deletion.
• User: Any person who has registered on the bat365 platform or has used its services.
• Platform: bat365's website, applications, and related digital services.

This Policy applies to all current and future users of the bat365 platform. It does not apply to third-party websites or services.

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bat365 may collect the following categories of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National Identity Card (NID) or passport number (for identity verification)
• Username and password (in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• bKash, Nagad, Rocket, Upay, or bank account numbers (partial, for security purposes)
• Transaction date, amount, and method

2.3 Technical and Device Information

• IP address and device identifier
• Browser type and version
• Operating system
• Login time and location information
• Pages visited on the platform and duration of visits

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Records of bonus and promotional offer usage
• VIP level information and cashback history

2.5 Communication Information

• Records of live chat and email support conversations
• Details of complaints and requests

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We use the information we collect for the following legitimate purposes:

3.1 Account Management and Identity Verification

Personal information is used to complete your registration, ensure account security, and carry out Know Your Customer (KYC) verification.

3.2 Service Delivery and Improvement

Information is used to process financial transactions, operate gaming services, and improve platform functionality.

3.3 Customer Support

Contact information is used to resolve your requests, complaints, or issues — in particular through 24/7 live chat and email.

3.4 Fraud Prevention and Security

Technical and transaction data is analysed to detect suspicious activity, prevent account misuse, and combat money laundering.

3.5 Ensuring Responsible Gaming

Information is used to monitor gaming behaviour patterns in order to identify signs of problem gambling and, where needed, to assist with setting voluntary limits.

3.6 Legal Compliance

Information may be retained and disclosed to comply with applicable laws, regulations, and lawful orders from law enforcement authorities.

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bat365 uses cookies and similar technologies to ensure the smooth operation of the platform. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for the platform's core functionality — such as maintaining your login session, storing cart information, and managing security tokens. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and account preferences, so you do not have to reconfigure them each time you log in.

4.3 Analytical Cookies

These cookies are used to analyse which parts of the platform are used most, where improvements are needed, and what the overall user experience is like. This information is processed in aggregate form, not individually.

You can control or delete cookies through your browser settings, though this may limit certain platform functionality.

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bat365 never sells, rents, or commercially transfers your personal information. Information may be shared with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with selected third-party providers for payment processing (bKash, Nagad, Rocket, Upay, bank), technology infrastructure, and customer support services. All such partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement authorities. In such cases, we operate in compliance with applicable law.

5.3 Fraud and Money Laundering Investigations

Information may be shared with relevant authorities in connection with investigations into suspected fraud, money laundering, or illegal activity.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred, but the new party will also be bound to comply with this Privacy Policy.

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bat365 uses industry-standard security technologies to ensure the highest level of protection for your personal information:

• SSL/TLS Encryption: All communication between the website and users is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive information is stored in encrypted form in the database.
• Two-Factor Authentication (2FA): An optional two-step verification method is available for accessing your account.
• Regular Security Audits: System audits are conducted regularly by independent security experts.
• Restricted Access Controls: Only authorised personnel have access to specific user information.
• Firewall and Intrusion Detection: Advanced firewall and real-time threat detection systems remain active at all times.

However, no transmission of information over the internet is entirely risk-free. We strive to provide the highest level of protection, but in the event of a data breach, we follow a rapid response procedure and notify affected users where applicable.

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bat365 retains personal information in accordance with the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Financial and identity-related information is retained for at least five (5) years after account closure to meet legal obligations.
• Transaction Records: Records of financial transactions may need to be retained for an extended period in accordance with anti-money laundering and anti-fraud regulations.
• Cookie Data: Depending on the type of cookie, data is automatically deleted at the end of a session or upon expiry of a set period.
• Support Communications: Customer service records are generally retained for up to two (2) years.

After the required retention period, information is securely deleted or anonymised.

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As a bat365 user, you have the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information via live chat or email.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted, though we may be legally required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing or analytical purposes. We will process your request within a reasonable time.

8.5 Data Portability

You have the right to request a structured, machine-readable copy of the information we hold about you.

To exercise any of the above rights, please contact us. We will respond to your request within 30 days.

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bat365 is strictly an adults-only platform. This service is available only to those aged 21 or older.

We do not intentionally collect any personal information from individuals under the age of 21. Age verification steps are taken during registration. If we become aware that a minor's information has entered our system, the relevant account will be immediately closed and the information deleted.

If parents believe their child has been registered by mistake, please contact our support team promptly.

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The bat365 platform may occasionally reference third-party services — such as payment gateways or game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third parties have their own privacy policies.

bat365 is not responsible for the privacy practices of third parties. We recommend that you read their respective privacy policies before interacting with them.

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bat365 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

It is advised that you visit this page regularly to stay informed about updates.

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If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support (available at the bottom right corner of the platform)

Our privacy team will generally respond to your request as quickly as possible on business days. Complex requests may take up to 30 days.